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How the Ritz-Carlton Inspired the Apple Store

How the Ritz-Carlton Inspired the Apple Store

 by Carmine Gallo Here’s a great article by Carmine Gallo, published at Forbes.com. It illustrates how important it is to examine great companies outside your industry for game-changing ideas. It also captures, though a few short stories, the famous Ritz Carlton value of anticipating unexpressed needs. One of the questions Apple Store hiring managers ask themselves […]