Category: guest post

The Secret to Ritz-Carlton’s Standout Customer Service

The Secret to Ritz-Carlton’s Standout Customer Service

A few months ago, Software Advice  attended an industry event where customer service guru and author Micah Solomon introduced me to the idea of “anticipatory service.” He gave the example of Apple’s mobile assistant Siri recommending a list of pharmacies in response to him saying, “I have a headache.” “[Siri] looks for the question behind the […]