Archive for July, 2013

Brand-building Customer Service: Are You Making It Possible?

Brand-building Customer Service: Are You Making It Possible?

When it comes to your brand, there are no bit players. Recently, I spoke to a group (the CEO Club of Boston) that held their event at the Charles River Country Club. After my presentation, I was famished. I could see staff removing the buffet items, but noticed that the shiny silver covered trays that […]